Our history
Mission
Our parent company, TVAINS, based in Colombia, and our subsidiary, VAINS, based in Mexico, are dedicated to providing linguistic, graphic design, and multimedia services through strategic alliances with our clients, partners, and suppliers. These partnerships enable us to deliver timely, high-quality solutions as a socially responsible, transparent, and sustainable company.
Vision
By 2029, TVAINS and VAINS will be ranked among the top five linguistic services, graphic design, and multimedia companies in Latin America and will be recognized as industry leaders. This recognition will confirm their extensive track record and specialization in developing projects for the pharmaceutical, healthcare, biotechnology, legal, financial, academic, and publishing industries. They will maintain their presence in Colombia, Mexico, Argentina, and the United States while expanding into new markets in El Salvador, Costa Rica, Peru, Germany, Poland, and Singapore.
TVAINS and VAINS will consolidate their position as a business holding company in emerging industries, occupying prominent positions within them. They will be supported by a highly committed and trained workforce and will foster reliable, long-term relationships with their clients. They remain committed to environmental and social responsibility, ensuring sustainability and supporting the growth of the countries where they operate.
Our team
Why Tvains?
Customer Service
We base our customer service experience on four pillars: optimism, respect, trust and communication.
Tvains Server
We have a SharePoint for the transfer of sensitive material, ensuring the confidentiality of our customers' information, with the highest standards of security and access to information from any country (only for authorized users).
SDL Trados 2024
This powerful software allows us to optimize our available resources for the rapid execution of translation projects, with high standards in the editing, revision and terminology management processes.
Quality Assurance
We make sure to provide solutions with the highest quality, through service agreements to meet the expectations of our customers, continuous internal and external feedback, and constant training of our human team.
Values and principles
Passion
Passion is our inner motivation. It is the internal energy that drives us to wake up every morning to continue learning and evolving to provide our customers with the best services.
Sustainability
Tvains contributes to two UN SDGs: decent work and economic growth, through fair and equitable working conditions in addition to technological innovation.
Transparency
In our relationships with colleagues, customers, suppliers, contractors and other stakeholders we are worthy of trust, honesty and promotion of constructive criticism, which allows continuous improvement.
Quality
We are proud to provide services and deliver high-value products, maintaining rigor in every part of the process, thus ensuring customer satisfaction, profitability and the well-being of our employees.
Responsibility
Accountability and acceptance of personal responsibility are integrated into all levels of business and decision-making. We lead by example and focus on what we are capable of doing, generating effective solutions.
Quality Policy
INTEGRATED MANAGEMENT SYSTEM POLICY (QUALITY POLICY)
Today, TVAINS Headquarters and its subsidiary VAINS are committed to maintaining compliance with the quality standards of the Integrated Management System through the following commitments:
TVAINS Headquarters and its subsidiary VAINS build long-term relationships with our clients by responding to their requests on an ongoing basis, delivering commercial proposals and quotations in a timely manner, and meeting their expectations.
TVAINS Headquarters and its subsidiary VAINS have a qualified and committed team to ensure service quality. The company recognizes the importance of its human talent by maintaining a highly qualified workforce that participates in continuous updates on topics related to linguistic, design, and multimedia services. TVAINS and VAINS are committed to ensuring the complete physical, mental, and social well-being of its employees and contractors through safe and adequate workplaces.
TVAINS Headquarters and its subsidiary VAINS ensure service quality by establishing and monitoring control points throughout the execution of processes, optimizing assigned tasks and activities to guarantee adequate planning and productive time management.
TVAINS Headquarters and its subsidiary VAINS continuously improve their processes to optimize company management. They prioritize the implementation and continuous improvement of an Integrated Management System (IMS), supported by Senior Management.
TVAINS Headquarters and its subsidiary VAINS guarantee the delivery of projects according to the service agreement established with the client, ensuring business continuity, maintaining the necessary resources for company operations, and complying with the sales budgets defined by the company.
TVAINS Headquarters and its subsidiary VAINS demonstrate leadership and commitment to customer focus by ensuring that the capacity to increase service satisfaction is determined, thereby generating long-term relationships with their stakeholders and achieving planned results.
TVAINS Headquarters and its subsidiary VAINS align with all applicable legal and regulatory requirements in quality, occupational health and safety, and environmental management, maintaining their commitment to implementing the defined policies.
Therefore, ALL processes, procedures, protocols, instructions, and documents associated with the Comprehensive Management System are mandatory for ALL interested parties.
Senior Management is committed to providing the necessary resources for compliance with these commitments.
