Our history
Mission
We are a company dedicated to the provision of linguistic and design and multimedia services, generating strategic alliances with our customers, collaborators and suppliers, which allow us to deliver timely solutions, with high quality, being a socially responsible, transparent and sustainable company.
Vision
In 2026, Tvains will be listed as one of the top five (5) translation companies in Latin America and will be considered a leader in Language and Design and Multimedia Services for the pharmaceutical, health, biotechnology, industrial, legal, financial, IP and copyright sectors. It will have a presence in 10 countries (Argentina, Colombia, United States, Mexico, Peru, Brazil, Switzerland, Ecuador, Ireland and Spain). It will consolidate itself as a business holding company in new industries, occupying outstanding positions within them, having a highly committed and satisfied human team, as well as a reliable and lasting relationship with its customers, being responsible with the environment and society, guaranteeing its sustainability and supporting the growth of the countries where it operates.
Why Tvains?
Customer Service
We base our customer service experience on four pillars: optimism, respect, trust and communication.
Tvains Server
We have a SharePoint for the transfer of sensitive material, ensuring the confidentiality of our customers' information, with the highest standards of security and access to information from any country (only for authorized users).
SDL Trados 2021
This powerful software allows us to optimize our available resources for the rapid execution of translation projects, with high standards in the editing, revision and terminology management processes.
Quality Assurance
We make sure to provide solutions with the highest quality, through service agreements to meet the expectations of our customers, continuous internal and external feedback, and constant training of our human team.
Values and principles
Passion
Passion is our inner motivation. It is the internal energy that drives us to wake up every morning to continue learning and evolving to provide our customers with the best services.
Sustainability
Tvains contributes to two UN SDGs: decent work and economic growth, through fair and equitable working conditions in addition to technological innovation.
Transparency
In our relationships with colleagues, customers, suppliers, contractors and other stakeholders we are worthy of trust, honesty and promotion of constructive criticism, which allows continuous improvement.
Quality
We are proud to provide services and deliver high-value products, maintaining rigor in every part of the process, thus ensuring customer satisfaction, profitability and the well-being of our employees.
Responsibility
Accountability and acceptance of personal responsibility are integrated into all levels of business and decision-making. We lead by example and focus on what we are capable of doing, generating effective solutions.
Quality Policy
Integral Management System Policy V13.1
TVAINS acknowledges the significance of human talent, and has a highly qualified staff committed to their work and with the company. Among its priorities, the Company establishes the implementation and continuous improvement of an Integral Management System supported by senior management, aiming to ensure the complete physical, mental, and social well-being of its employees and contractors, providing safe and appropriate workplaces. TVAINS is aligned with legal, standard, and other applicable requirements for OSH and Quality, and is committed to observe the policies defined, to continuously improve its processes in order to satisfy its clients, generate long-term relationships with its stakeholders and get the expected results. Because of this, compliance with ALL the processes, procedures, protocols, and instructions established will be mandatory for ALL stakeholders. Management commits to supplying any and all resources needed for compliance.
